- What happens if I return or cancel my Octopus?
In the event that your Octopus malfunctions or you file a lost Octopus report,
all Reward$ stored on the Octopus at the time of your last transaction record
will be transferred to your newly activated Octopus.
If you return your Octopus due to other reasons, the Reward$ as recorded on your
Membership Octopus will be forfeited.
All Reward$ are stored in the Octopus separate from your payment e-purse and
there is no personal data kept in the Octopus.
- How do I go about updating and changing my personal information or other details?
Simply call the Octopus Rewards Customer Hotline on 3690 1313 for personal details
and information update. You can also update your contact details here.
- What happens if I have to return
an item or ask for a refund on a purchase I have made with Reward$?
You must deal directly with the Octopus Rewards partner concerned as return and
refund policies may vary from partner to partner. For more details, please refer
to the terms and conditions of the Octopus Rewards partner concerned.
- Can I transfer Reward$ to another Octopus?
NO. Reward$ on an Octopus cannot be transferred to another Octopus except in
the case of a malfunctioning Octopus or the loss of a Personalised Octopus or
Octopus linked with the Automatic Add Value Service (AAVS).
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- Will the Privacy Ordinance protect all my personal details?
It is our policy to comply with the requirements of the Personal
Data (Privacy)
Ordinance. ORL will
endeavour to ensure all collection, storage, transmission and/or usage of personal
data by ORL will be done in accordance with the obligations and requirements
of the Ordinance.
All personal data collected, stored, transmitted and/or used for or on behalf
of ORL will solely be used for us and our partners to make selected offers that
will be of interest and value to you.
- Is it safe to apply online for membership of Octopus Rewards?
Your personal information submitted through an online application will be secure
under the Personal Data (Privacy) Ordinance. We, ORL, use the internationally
recognised system Secure Socket Layer (SSL) to secure your personal information.
- Can I pass my membership Octopus to another person to earn and redeem Reward$?
YES, if you are earning Reward$ or redeeming Reward$ at an Octopus Rewards
partner outlet displaying an Octopus Rewards icon. But it's best to hold on to
your
Octopus because you'll want to maximise and take advantage of all the benefits
and privileges
which you've earned.
However, you cannot transfer your Reward$ earning capacity to anyone else when
you are earning through an Octopus partner with whom you need to enrol.
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